Mr. Haron is from USA. He learned our decking is anti-termite, waterproof, no need maintenance and painting, he purchased ST-140H23-A Type WPC decking with all accessories and 100meter PVC white fencing QZA-019 for his own backyard.
When he received the decking and fencing, he found 5pcs fencing beam damaged. He showed us damaged photos. We find the damage caused by over weight on the fencing package. We do the following action: 1, Send the damaged material to Mr. Rachel by express and we do not collect any charge, and 2, We believe forwarder put others goods on our pallet. Because this small order we use LCL not FCL. We send the photos to forwarder, and our package photos. We received part of the compensation one week later.
Mr. Rachel highly appreciated our after-sales service, because he received new 5 pcs of beam in 5 days. When he received the materials, he start install fencings. He have plan to buy 3 meters pergola.
We want to tell our clients: When your goods damaged, please send pictures or video to us, we will check and give feedback to you as soon as possible.